Contact Us

How do I contact customer service or TeamMochi?


Hi there! There are current two ways to contact us:

We are available and respond daily from Monday through Friday, 8:00AM to 5:30PM Pacific Time.

Do you have a physical retail store?


We will in Early 2018!

Our current MochiThings HQ located at 2446 6th Ave S, Seattle WA 98134 is being renovated to become a retail store. Please be sure to look out for announcements on when we open!

MochiThings HQ can currently accept order pickups, exchanges, and returns. This is also the place you want to be if you are coming in for a job interview! Please be sure to visit Our Locations to find the correct place too!

Can I mail you fan letters, thank you notes, or postcards?


Absolutely! It's always amazing for the entire TeamMochi to receive thank you notes from amazing customers like you! Please feel free to mail us at:

MochiThings LLC
2450 6th Ave S, Suite 103
Seattle WA 98134

And we'll put it up for the entire TeamMochi to see as well as for our retail customers when we open in Early 2018!