What is the exchange policy?
We accept item exchange requests within 30 days of the shipment date and as long as the item is still in new condition.
How do I begin the exchange process?
If you want to process an exchange please e-mail us at firstname.lastname@example.org with the following information:
- Your Order Number
- Product(s) you are shipping back to us
- Product(s) (with the style/color information, if applicable) you want to exchange for.
We will then respond to you with an exchange confirmation notifying you that we have reserved the item for you and, if applicable, we will also ask for an additional payment if there is a price difference between the products being exchanged for. However, if a refund is due we will let you know the refund amount too!
Also, our exchange shipment to you will be completely free of shipping cost for US orders. When sending products back to us please use USPS First Class service as that is by far the lowest cost shipping service available. It generally costs $2-5 for anything under 13oz to ship back to us.
Once we receive your return package we will send you an e-mail to acknowledge that we have received your return package. As soon as our team reviews the package we will ship out your exchange shipment and send you an e-mail.